Helly Hansen Delivers Personalized Experiences to Outdoor Enthusiasts Across Countries and Oceans

Helly Hansen is a Norwegian producer of outdoor and workwear gear with a rich history that stretches back to 1877, and a fast-growing appeal that has seen it popularized across countries and cultures. The company produces high-performance apparel for a wide range of enthusiasts in the sailing, hiking, and skiing categories. The outdoor outfitter sells directly to customers in 19 stores around the world as well as to an international audience online.

Given Helly Hansen’s worldwide appeal, both its Norwegian and U.S. eCommerce teams wanted to create new strategies for more dynamic, personalized experiences that their former eCommerce platforms couldn’t provide with its add-on personalization feature. The company wanted a new, segmented site that was well-targeted to customers across a global array of outdoor interests.

Success with Strategy

Monetate All-In-One Action

Adapted messaging to changing seasons.
New data inputs such as country, current weather, predicted forecast, and most importantly, past behavioral data such as site searches and past purchases—all out-of-the-box Monetate targets.
Highlighted products based on overall past browsing behaviors.
Added influencer messaging such as “most popular” and “trending.”
Product recommendations split into menswear vs. womensware for both warm + cold weather gear.

Our recommendations combine insights pulled from data points like previous browsing history, current browsing activity, gender, and other relevant factors.

Personalization Across 19 Countries and 7 Languages with Monetate

We combined Automated Personalization and Advanced Recommendations Techniques to:

100%

Increase in Revenue per Session (RPS)

on Product Detail Pages with Dynamic Tests

28%

Increase in RPS

in the men’s section of the site with slotted recommendations

4%

Decreased in returning customer bounce rates

by using 1-to-1 Personalization on their homepage

50%

More clicks than their old recommendation partner

based on Monetate’s recommendations

The outdoor outfitter found that slotted recommendations worked very well across men’s, women’s and kids’ pages.

Further, Monetate’s personalization engine used data inputs like country, population density, and popular sports categories to improve the homepage experience over time.

“Using Monetate, we’ve seen big improvements in homepage performance and can easily see which experiences are relevant for each customer.”

MATTIE BLEVINS,

eCommerce Merchandising Manager, Helly Hansen

One of the great things about Monetate has been that we have great support for all the locations. Monetate has helped our widely dispersed team learn how to use the tool and run with it, even with a 9 hour time change.

LIZ BONDELID, eCommerce Manager, Helly Hansen