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Success That’s Built In

At Monetate, customer success isn’t an add-on—it’s part of every subscription. Our expert team is organized into six specialized groups that work together to ensure your business drives adoption, maximizes ROI, and continually innovates on our platform.

Whether you’re just getting started or scaling globally, our Customer Success organization is designed to meet you where you are.

Our Teams

Account Management

Strategic growth partners focused on measurable outcomes. Our Account Managers drive adoption, retention, and expansion — building trusted relationships that maximize ROI and long-term value.

Customer Onboarding

Your launchpad to success. This team ensures smooth implementations across all deployment models, accelerating time-to-value and aligning solutions tightly to your business goals.

Technical Account Management

Hands-on experts for continuous enablement. They design, build, and optimize customized experiences and solutions, leveraging full-stack expertise to accelerate adoption and unlock measurable value.

Optimization Strategy Management

Your experimentation and personalization strategists. They deliver actionable insights and design programs that fuel growth, improve performance, and uncover new opportunities for value creation.

Customer Support Operations

Always-on technical support. This team resolves issues quickly, safeguards performance and security, and keeps enterprise operations running reliably 24/7/365.

Technical Solutions & Strategy

Enterprise solution architects who lead advanced personalization, recommendations, and experimentation strategies—maximizing engagement, accelerating revenue, and driving meaningful business impact.
“The best part about working with Monetate is that we really get the feeling that our customer success team is always trying to help us and always thinking about how we, as a business, can improve.”
FABIAN KUHN
Creative Director, UX, BSTN

Why Monetate Customer Success Stands Apart

  • Integrated Expertise: Every subscription includes a global team spanning strategy, onboarding, optimization, technical solutions, and support.
  • Scalable Partnership: From implementation to enterprise expansion, our structure adapts to your evolving needs.
  • Data-Driven Outcomes: Each group is focused on driving measurable impact — adoption, loyalty, revenue, and growth.
  • Always-On Support: Around-the-clock, multilingual operations ensure reliability anywhere in the world.

Going Further:
Monetate Concierge

Customer Success is your foundation. When you need to go further—from embedded consultants to our white-glove managed service—Monetate Concierge takes you to the next level.
Talk to a Service Expert

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