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Service & Support

Deliver winning customer experiences with the knowledge,
skills, and expertise to drive business results.

Delivering winning customer experiences requires great technology, and a great team with the resources and know-how to create them. Whether that’s your team, or ours, we’ll help you build a culture that drives customer value and revolutionizes how you do business.

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How Monetate Helps

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Knowledge and Expertise

With a wealth of digital marketing experience, we understand exactly what it takes to generate the results and ROI that you expect. Leverage a variety of resources, including campaign consultation, product playbooks, how-to documentation, a community knowledge base, self-paced learning modules, and more, to ensure you’re on the path to success.

Hit the Ground Running

All businesses are different, but forward-thinking organizations know the necessary ingredients for delivering winning customer experiences. Get started quickly by identifying high-value customer segments, and taking action with sound tactics and performance-driven campaigns that will drive your business forward.

Proven Formulas

Together with our clients, we’ve launched more than 100,000 winning experiences for businesses just like yours. All of that experience has resulted in proven best practices and strategies that help our clients reach their goals. When combined with your specific ideas, these best practices have proven to impact key performance metrics, turning one-time visitors into longtime customers.

Valued Partnership

We're more than just a technology company or a marketing accelerator. Our service offerings make us an extension of your team and resources, making your goals our own to help ensure your continued success - whether that's down a path to self-sufficiency, or one of enhanced guidance. Through our products and insights, our clients grow 39% faster than their competitors.

Included with all Products

Software Support

Software Support is the best option for companies with the knowledge, skills, and resources to run an optimization and personalization program entirely on their own, including strategy, implementation, and analysis.

We:

  • Provide email access to Technical Support
  • Provide an Account Manager for periodic check-ins

You:

  • Integrate your website
  • Build and run your own campaigns
  • Utilize the Monetate Knowledge Base to train your team

Available Service Upgrades

Solutions Support

Solutions Support, available to Interact clients, is the best option for organizations with most of the knowledge, skills, and resources to run an optimization and personalization program, but still require some training and support for initial, and ongoing, success.

We:

  • Provide email and phone access to a dedicated Engagement Manager
  • Provide a best practices roadmap
  • Deliver advanced, on-site training
  • Provide proactive campaign guidance
  • Deliver annual account reviews

You:

  • Integrate your website
  • Build and run your own campaigns
  • Utilize the Monetate Knowledge Base and self-paced learning modules to train your team

Premier Service

Interact clients may choose to upgrade to Premier Service, combining Monetate's resources and expertise with your own internal teams. Premier Service is the best option for organizations that require a regular, dedicated, and on-demand engagement with Monetate, including a full team that delivers an account roadmap, implementation, and analysis.

We:

  • Assign a full service team:
  • Provide a detailed campaign roadmap
  • Integrate your website
  • Build and execute your campaigns
  • Schedule regular calls
  • Deliver quarterly account reviews

You:

  • Place the Monetate tag on your website
  • Contribute campaign ideas and creative support

+ Creative
Services

The most impactful personalization programs are the ones that reduce or eliminate as many internal implementation roadblocks as possible, and an important goal of the Monetate Client Success team is to help you do just that.

That’s why we’re introducing Monetate Creative Services, which acts as an extension--and accelerator--of your team. This à la carte service gives our customers on-demand access to design support when delivery is time-sensitive or internal resources are at capacity.

Whether it’s new creative or iterations of an existing asset, we work closely with you to deliver on-brand content for your Monetate campaigns.