August 2009





Topics: Personalization|Targeting

Multichannel Marketing Moving Up: And getting geo-personalized

“Demanding consumers expect retailers to provide more convenience, flexibility and personalization by leveraging the synergies that come from multiple sales channels” says eMarketer, and we agree…We are seeing good results from campaigns that personalize messaging for site visitors who live or work near a retailer’s bricks-and-mortar premises. Conversion rates and average order values can both be lifted when the visitor is made aware of free in-store pickup of online orders and ease of in-store exchanges.